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Director of Account Management

JOB ROLE

Kontor is looking for a Director of Account Management to join our fast-growing team. You will be the first dedicated Account Director, building, nurturing and growing relationships with our key clients including household names such as Monzo, Deliveroo, Allbirds, Revolut, Made.com and Freetrade. You will quickly develop a good understanding of our client's businesses, the challenges they face and future ambitions related to their workspace needs. You will be heading up the department and actively shaping it: Create best practices, test new ideas and actively grow it, with the ambition to build out an entire team.

ABOUT KONTOR

Kontor helps the world’s fastest-growing companies to find their perfect office space. Based out of London and New York, over the past eight years we’ve worked with over 600 companies, across 11 countries. Our team gives honest and expert advice to help scaleups and unicorns find the best workplace solutions globally.

YOUR RESPONSIBILITIES:

  • Create and grow relationships with our portfolio of companies, have an in-depth understanding of their business needs and growth plan

  • Ensure clients have the best experience in their new office and that we deliver value throughout their lease term

  • Anticipate what a client may need next and proactively offer solutions and add value

  • Advise clients how to solve anything related to their office, whether that is move-in teething pains, how to best use their space or when to start looking for a new office

  • Work hand-in-hand with the sales and core team, providing client feedback and coming up with new solutions

  • You will be the first full-time Account Management employee, motivated to mould the function and eventually build out the team

SKILLS:

  • Amazing interpersonal skills, empathetic and able to quickly build a strong rapport

  • Thrive at communication, with excellent verbal and written skills

  • Excel at customer service

  • Great organisational and multitasking skills, and attention to details

  • Thrive in a team setting, but motivated when working independently

  • Are an avid problem-solver and find creative ways to navigate potential roadblocks

  • Have knowledge of CRM systems

REQUIREMENTS:

  • You have previous experience in B2B account management or customer success management, preferably in a SaaS-based business or real estate industry

  • You are a positive, energetic person, that loves customer and relationship management and you are excited to become the advisor of customers

  • A plus is previous experience with startups and high growth businesses, knowing their typical pain points and struggles that they’ll encounter

  • You are self-motivated, a self-starter that is comfortable working with minimal supervision

  • A passion to learn all about the world of offices and the future of work

  • Strong work ethic, integrity and desire to succeed

  • Able to adapt to technologies and software, proficient in basic Office programmes (Excel, Word, PowerPoint)

THE PERKS WE PROVIDE:

This role will be based in our office in Central London. We have adopted an office first policy, but you will have flexibility if you want to work elsewhere a few days a week. With the nature of the role, you will have a lot of client interactions IRL, but it means you will be on the move a lot and can work from wherever suits you best. Kontor are an equal opportunities employer and welcome applications from any interested parties who don’t necessarily have the experience, but have a keen interest and drive in what we are building at Kontor.… Benefits include Health insurance, pension scheme, 25 days holiday (excl. bank holidays and Christmas), yearly Kontor holiday and multiple team away days during the year.

Interested? Drop us an email at work@kontor.com including your CV and a covering email with a short description of why you would like to work at Kontor.

Want to know more?

Let's chat! You can call us on +44 020 3770 4279 or email hello@kontor.com

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